PROBLEM DESCRIPTION

Our client, a digital commerce agency specialized in large scale digital implementations, needed to update the knowledge and technical skills of their IT staff in technologies in which they had to provide support. We proposed a scheme where a 3XM Group team of software and DevOps engineers, mentored their staff throughout the lifecycle of incident support.

IMPLEMENTED SOLUTION

The implemented solution was based on the fluent interaction between us and the client.

We implemented a collaborative virtual classroom, very useful to make documentation and information available in different formats (videos, presentations, documents, and more), schedule meetings, and carry them out virtually via video conferencing tools.

We devised a daily follow-up of the client’s concerns and queries. In addition to the official documentation for each tool, custom documents were generated, including the client’s infrastructure and environment:

  • Step-by-step instructions were created for implementations (laboratories)
  • Challenges documents (for problem- solving)
  • Tutorial documents

OBTAINED BENEFITS

The solution provided covered the needs and expectations of the client, in such an efficient way that:

  • The 3XM Group specialists shared experiences learned from practice or theory and through the observation of success cases. Likewise, they provided criteria that will accompany the decision making, which could save time and get faster results.
  • The technical aspect of the client’s IT staff was strengthened, consolidating knowledge and best practices in technologies that they had not previously ventured into.
  • The daily monitoring of the queries allowed the follow up of the problem-solving process.
  • The documents provided served as a guide for technology implementation and problem-solving through a detailed process.
  • During the videoconference meetings, topics of interest to the client were addressed and, sometimes, it helped to solve problems right away.

The solution provided covered the needs and expectations of the client, in such an efficient way that:

  • The 3XM Group specialists shared experiences learned from practice or theory and through the observation of success cases. Likewise, they provided criteria that will accompany the decision making, which could save time and get faster results.
  • The technical aspect of the client’s IT staff was strengthened, consolidating knowledge and best practices in technologies that they had not previously ventured into.
  • The daily monitoring of the queries allowed the follow up of the problem-solving process.
  • The documents provided served as a guide for technology implementation and problem-solving through a detailed process.
  • During the videoconference meetings, topics of interest to the client were addressed and, sometimes, it helped to solve problems right away.

TECHNOLOGY STACK

The technologies with which they interacted during the mentoring process were:

  • Google Classroom
  • Terraform
  • Docker
  • Kubernetes
  • Helm
  • AWS
  • EC2
  • EKS
  • VPC
  • Security Groups
  • ELB
  • ALB
  • Kube2IAM